Я пытаюсь настроить систему «Click to Chat» для своей компании. Для этого требуется форма, которая собирает некоторую информацию от пользователя. Когда вы отправляете форму, должно открываться новое окно с использованием скрипта в файле .js.
Я попытался добавить некоторую проверку, которая привела как к функции onclick, так и к функции onsubmit. Когда форма заполняется без проверки, она открывает новое окно с помощью функции BG.startChatWithIssueForm(this.form, true);. Но по какой-то причине, когда я включаю onsubmit для проверки, onclick полностью его игнорирует.
Я пробовал вкладывать функцию BG.startChatWithIssueForm(this.form, true); в разные места функции formValidator(), но это все равно приводит к приглашению на загрузку файла вместо открытия нового окна.
Не уверен, что я делаю неправильно. Я исследую это в течение нескольких недель и, похоже, ничего не могу придумать. Javascript определенно не моя сильная сторона, поэтому любая помощь будет принята с благодарностью.
См. код ниже:
JS:
function Bomgar() {
var _host = "";
var _protoRe = /^(http|https):\/\//;
/* private */
function _createURL(params, forPopup) {
var qStr = "";
for (var k in params) {
qStr += "&"+encodeURIComponent(k)+"="+encodeURIComponent(params[k]);
}
qStr = "popup="+(forPopup ? "1" : "0") + "&c2cjs=1" + qStr;
return _host+"api/start_session.ns?"+qStr;
};
function _openWindow(params) {
return window.open(_createURL(params, true), 'clickToChat', 'toolbar=no,directories=no,status=no,menubar=no,resizable=yes,location=no,scrollbars=no');
};
function _redirectWindow(params) {
window.location.href = _createURL(params, false);
};
function _startChat(params, doFull) {
var w = _openWindow(params);
if (w && !w.closed) { return; }
else if (doFull) { _redirectWindow(params); return; }
};
function _startChatWithSurveyValues(surveyValues, fallbackToFullWindow) {
surveyValues.issue_menu = '1';
_startChat(surveyValues, fallbackToFullWindow);
};
/* public */
// Set the public site hostname that click to chat should be started on.
this.setSite = function(siteHostname) {
if (!_protoRe.test(siteHostname)) { siteHostname = "http://"+siteHostname; }
if (siteHostname[siteHostname.length-1] != '/') { siteHostname += '/'; }
_host = siteHostname;
};
// Start a click to chat session using a session key, optionally falling back to a full browser window redirect if the popup window fails to open due to popup blockers.
this.startChatWithSessionKey = function(sessionKey, fallbackToFullWindow) {
var p = {short_key: sessionKey};
_startChat(p, fallbackToFullWindow);
};
// Start a click to chat session using a session key and external key, optionally falling back to a full browser window redirect if the popup window fails to open due to popup blockers.
this.startChatWithSessionKeyAndExternalKey = function(sessionKey, externalKey, fallbackToFullWindow) {
var p = {short_key: sessionKey, external_key: externalKey};
_startChat(p, fallbackToFullWindow);
};
// Start a click to chat session using just an issue id and no other front end survey fields.
this.startChatWithIssueId = function(issueId, fallbackToFullWindow) {
_startChatWithSurveyValues({id: issueId}, fallbackToFullWindow);
};
// Start a click to chat session by passing the entire front end survey form element.
// This will submit all non-button input element values on the form.
// Any unexpected survey field names will be ignored.
this.startChatWithIssueForm = function(formElement, fallbackToFullWindow) {
var params = {};
for (var i = 0; i < formElement.elements.length; i++) {
var e = formElement.elements[i];
if (e.name && e.value && e.type && e.type != 'button' && e.type != 'submit') {
params[e.name] = e.value;
}
}
formElement = undefined;
params.issue_menu = '1';
_startChat(params, fallbackToFullWindow);
return false;
};
// Start a session with a representative id and name.
this.startChatWithRepIdName = function(repId, repName, fallbackToFullWindow) {
var p = {id: repId, name: repName};
_startChat(p, fallbackToFullWindow);
};
return this;
}
var BG = Bomgar();
HTML-код:
<script type="text/javascript" src="https://***.******.com/api/clicktochat.js"></script>
<script type="text/javascript">
BG.setSite("https://***.******.com");
</script>
<script type='text/javascript'>
function formValidator(){
// Make quick references to our fields
var issueid = document.getElementById('issueid');
var username = document.getElementById('username');
var userid = document.getElementById('userid');
var issuedesc = document.getElementById('issuedesc');
// Check each input in the order that it appears in the form
if(madeSelection(issueid, "Please choose an issue"))
{
if(notEmpty(username, "Please enter your name"))
{
if(isAlphanumeric(username, "Numbers and Letters Only for name"))
{
if(notEmpty(userid, "Please enter your user ID"))
{
if(isAlphanumeric(userid, "Numbers and Letters Only for user ID"))
{
if(notEmpty(issuedesc, "Please type a description of your problem"))
{
}
}
}
}
}
}
}
//check to make sure user selected their issue
function madeSelection(elem, helperMsg){
if(elem.selectedIndex == 0 ){
alert(helperMsg);
elem.focus(); // set the focus to this input
return false;
}else{
return true;
}
}
//check to make sure user entered something in the particular field
function notEmpty(elem, helperMsg){
if(elem.value.length == 0){
alert(helperMsg);
elem.focus();
return false;
}else{
return true;
}
}
//check to make sure user only entered numeric characters
function isNumeric(elem, helperMsg){
var numericExpression = /^[0-9]+$/;
if(elem.value.match(numericExpression)){
return true;
}else{
alert(helperMsg);
elem.focus();
return false;
}
}
//check to make sure user only entered alpha characters
function isAlphabet(elem, helperMsg){
var alphaExp = /^[a-zA-Z]+$/;
if(elem.value.match(alphaExp)){
return true;
}else{
alert(helperMsg);
elem.focus();
return false;
}
}
//check to make sure user entered only alpha or numeric characters
function isAlphanumeric(elem, helperMsg){
var alphaExp = /^[0-9a-zA-Z]+$/;
if(elem.value.match(alphaExp)){
return true;
}else{
alert(helperMsg);
elem.focus();
return false;
}
}
</script>
<script type="text/javascript">
/***********************************************
* Disable "Enter" key in Form script- By Nurul Fadilah([email protected])
* This notice must stay intact for use
* Visit http://www.dynamicdrive.com/ for full source code
***********************************************/
function handleEnter (field, event) {
var keyCode = event.keyCode ? event.keyCode : event.which ? event.which : event.charCode;
if (keyCode == 13) {
var i;
for (i = 0; i < field.form.elements.length; i++)
if (field == field.form.elements[i])
break;
i = (i + 1) % field.form.elements.length;
field.form.elements[i].focus();
return false;
}
else
return true;
}
</script>
<form action="https://***.******.com/api/start_session.ns" onsubmit="return formValidator();" method="get">
What issue are you having?
<select onkeypress="return handleEnter(this, event)" id="issueid" name="id">
<option value="">Choose</option>
<option value="1">I need help getting started</option>
<option value="2">I am receiving an error</option>
</select>
<br />
Your First and Last Name: <input onkeypress="return handleEnter(this, event)" type="text" id="username" name="customer_name" /><br />
Your User ID (ABC1234): <input onkeypress="return handleEnter(this, event)" type="text" id="userid" name="customer_id" /><br />
Describe Your Issue: <textarea onkeypress="return handleEnter(this, event)" id="issuedesc" name="customer_desc"></textarea><br />
<input onkeypress="return handleEnter(this, event)" type="hidden" name="issue_menu" value="1" />
<input onkeypress="return handleEnter(this, event)" type="submit" value="Submit" onclick="BG.startChatWithIssueForm(this.form, true); return false;" />
<br>
<input onkeypress="return handleEnter(this, event)" type="button" name="reset_form" value="Clear" onclick="this.form.reset();">
</form>
</body>
